UX: user experience

• What is UX : user experience?
  1. Generally users don’t go to websites to look at the design, they go for information or to complete a task so the user experience is paramount. UX Mastery (http://uxmastery.com) have compiled a fun, visual video explaining the what, how and why of UX design.
• What does UX include?
  1. • Information Architecture • Content • Navigation • Accessibility • Design • Benchmarking • CMS evaluations • Wireframes • Accessibility • User needs analysis • User testing
• Who should be involved in the UX : user experience process?
  1. • Stakeholders • Users • Marketing • Technology
• What makes UX so important?
  1. On a recent NN/g independent usability test of 60 sites with 24 participants 40% of those tested failed the task due to findability issues such as site structure, label names, navigation and links.
  
  
  2. 83% of the reasons that users trusted the website were due to content.
  
  
• UX terms, what do they mean?
  1. Usability First have a very comprehensive glossary of UX terms.
• Reading
  1. Don't Make Me Think: A Common Sense Approach to Web Usability - Steve Krug
  2. Designing Web Usability - Jakob Nielsen
  3. Web Site Usability Handbook - Mark Pearrow
  4. Homepage Usability: 50 Websites Deconstructed - Jakob Nielsen & Marie Tahir
  5. Content Strategy for the Web - Kristina Halvorson
  6. Hot Text – Web Writing That Works - Jonathan and Lisa Price
  7. IA Information Architecture for the World Wide Web - O'Reilly
• Research
  1. A - Z Research Index from the Software Usability Research Laboratory(SURL)
  2. Social research around seminal psychology - Daniel Kahneman
  3. Nielsen Norman Group reports - research and whitepapers from research testing of 1277 websites and intranets.
• UX Groups
  1. UX Australia holds workshops and conferences on all things UX - UX Australia

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